Before returning your product for warranty service repair, remember to visit our Knowledgebase for answers to many commonly asked questions and
also check your products user manual as this contains valuable information about the operation of your product.
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Note: Please attach Proof of Purchase to reduce the lead time to process your request.

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Before returning your product for warranty service repair, remember to visit our Knowledgebase for answers to many commonly asked questions and
also check your products user manual as this contains valuable information about the operation of your product.

Fault Analysis

1.Have you spoken with our technical support team?

             

2.Is the fault:

Constant

Intermittent

If intermittent please specify how often this occurs

3.Have you tried alternative cables(Power/XLR/Jack/Midi)?

                    

4.Have you reset your product to factory settings?

                    

5.Can you easily replicate the fault?

             

Provide detailed description of steps taken to replicate the fault.

6.How is your product connected? (Other hardware/Software)

7.Have you disconnected all (non-essential) other equipment?(Other hardware/Software)

             

8.Is the fault symptomatic of a problem with consumable parts? (Please refer to our Limited Warranty for full details)

             

Symptoms

No Power or Display

1.Is the power switch on?

                    

2.Have you tried another power source?

                    

3.Have you checked the fuse?

                    

4.Are any LED’s or lights on/lit up?

                    

Cuts Out

1.Is the product very hot or overheating?

             

2.Is it well ventilated?

             

3.How long until the product cuts out?

Fault Description*

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